Policies
The items I go after tends to be old, unique and rare. I'm also a fan of patina. I like evidence of age. If you're looking for the perfect and pristine, Mad Van probably isn't the place for you. I do my best to describe everything. Please read all of the description and review all of the pics. Feel free to ask for additional pics.
If you're on the fence about purchasing an item, I prefer you refrain from purchasing. These items mean a lot to me and I never mind holding onto them myself.
Reservations
I'm willing to reserve an item up to 24 hours. That's the max. I appreciate all customers and want to provide the maximum opportunity to purchase.
Questions about your order?
Please contact me if you have any problems with your order. ben@madvanantiques.com or the contact page above.
Returns and cancellations details
Since these items mean a lot to me, I want to ensure you love the piece as much as I do. If the item is not as described or pictured, I have no problem refunding your money. Just let me know and we will figure out the logistics. Here are a few guidelines:
Since these items mean a lot to me, I want to ensure you love the piece as much as I do. If the item is not as described or pictured, I have no problem refunding your money. Just let me know and we will figure out the logistics. Here are a few guidelines:
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 3 hours of purchase
Again, if you're on the fence about purchasing an item, please refrain from purchasing. I get a kick out of them myself.
Thanks,
Ben Van